issues with my order
At ab·nor·mal , our goal is to ensure that your order arrives on time and in perfect condition.
However, if you encounter any issues with your purchase, please contact us. We’re here to review your case and assist you in resolving any concerns you may have.
frequently asked questions:
+ what should I do if I received the wrong item?
If you’ve received an item that doesn’t match your purchase, we’ll gladly investigate the issue and offer a solution.
+ my order is marked as delivered, but I haven’t received it
If your order is marked as delivered but you haven’t received it, please reach out to us, and we’ll investigate with the carrier on your behalf.
+ can I change my shipping address?
Once an order has been placed, we are unable to make any changes to the address.
If the address is incorrect, we recommend placing a new order with the correct address and awaiting the return and refund of the original order.
Typically, the parcel is returned to us within 3-5 weeks, at which point we will issue a refund for the order.
We realize this process is far from ideal and apologize for any inconvenience caused. However, it is implemented to prevent fraudulent orders and ultimately ensures your safety as a consumer.
+ Is it possible to change the item(s) in my order?
If you have already completed your purchase, it is not possible to delete or change items. If you wish, once you receive your order, you can manage a return.
+ I haven’t received all the items from my purchase. What are my options?
Please be aware that your order may have been split into multiple deliveries. You can verify this information in my account > orders section.
If you have any questions or concerns, please don’t hesitate to contact us. We’ll investigate the situation and provide a resolution.
can’t find what your looking for?
contact us
