return and refund policy

1: Place the item(s) in the shipping box.
2: Attach the return label over the original delivery label.
3: Deposit it at a postal office or courier drop-off point.
4. Obtain proof of postage to ensure safe delivery.

Returning items from multiple orders? Please use the original boxes and their corresponding return labels.

Unfortunately, we do not presently offer item exchanges.

If you wish to exchange an item for a different size or color, kindly return the unwanted item(s) and proceed to place a new web order for your preferred item(s). Assuming your returned item aligns with our return policy, a refund will be issued to the original payment method. Do note that the availability of replacement items cannot be guaranteed.

After we receive your return, please allow a window of 7-14 business days for processing, followed by an additional 3-5 business days for the refund to be credited back to the original payment method used during the purchase.

If you paid for the order with a gift card, the amount will be refunded as a new gift card.

gift cards terms and conditions

You are accountable for covering the shipping expenses for returning your item, as these costs are non-refundable.

If you received the wrong item, color or size, please reach out to our Customer Service before returning it. failure to do so may result in you being responsible for return processing fees.

Refunds are consistently issued through the original payment method used for the order. If you no longer possess the card utilized for the purchase, we recommend contacting your bank for assistance.